Refund Policy

At aelo7, your satisfaction is our priority. If you find a manufacturing defect or are not satisfied with your purchase upon receipt, you may request an exchange or return according to the conditions below.

Timeframes

• Dissatisfaction with the product: Up to 7 calendar days from receipt.

• Manufacturing defect: Up to 30 calendar days from receipt.

• Visible damage: For items such as broken glass, missing parts, or scratches, the customer must notify us within 24 hours of delivery with photos or video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions The product must show no signs of use and must be in its original packaging, with all accessories and components included. Returns will not be accepted if the item has been altered or modified.

Once the product is received and passes our quality analysis, the customer may choose to:

1. Exchange it for another product available in stock.

2. Receive a refund of the product value.

Shipping costs are non-refundable if the product delivered matches the order and is in good condition.

Warranty All products include a 30-day warranty starting from the date of receipt. To activate the warranty, the customer must provide a video (up to 1 minute) or clear photos showing the defect, along with the original packaging and the shipping label.

Important: The warranty does not cover:

• Aesthetic damage occurring after purchase (cracked screens, dents).

• Damage caused by liquids or moisture.

• Unauthorized repair attempts or modifications.

• Inappropriate use of accessories.

• Natural wear and tear (scratches, oxidation, battery depletion).